How can we help?
Updated
- Email usA real person replies
- ManualEvery tab, step by step
- Manage ProWeb plans and Windows
- Delete accountOn the web, in a minute
Common questions
Where can I learn how to use Olakino?
The manual covers how the app is meant to be used, step by step, and answers most of what arrives in the inbox.
How do I cancel my subscription or get a refund?
Subscriptions bought in an app are billed by the store you installed from, so cancellations and refunds are handled there: App Store or Google Play account settings. We cannot cancel or refund a store subscription for you. Bought on the web (the only way to subscribe on Windows)? Manage or cancel it on your account page, and email us for a refund.
How do I delete my account?
Delete it on the web, in the app (Settings, then Account, then Delete account) or by email. Deleting the account does not cancel Pro.
Are my workouts and health numbers backed up?
No. They stay on each device and are never uploaded, so we cannot restore them. Pro follows your account; your history does not.
What should I include when I write?
Your device, its OS version, the Olakino version, and what you saw against what you expected. A screenshot helps. Never send a password.